Oracle Production Support Analyst
New York, NY

The Information Technology Specialist II consults with business partners to define requirements and develop solution alternatives and estimates in Oracle Fusion Projects and Grants. This role will ensure the day-to-day operational activities are running as expected, resolving incidents, managing updates, performing configurations and performing root cause analysis. This person will also manage all vendors for this functional IT domain, and they will ensure the services being provided by the outsource provider(s) are consistently meeting SLA’s.. This person will be accountable for the support of all technology solutions in Oracle Fusion Project Foundation, Project Billing, Project Costing, and Grants management.

Essential Duties and Responsibilities

• Demonstrate deep understanding of core processes, including Project Foundation, Project Billing, Project Costing, and Grants management, ensuring alignment with business operations and objectives.

• Provide comprehensive post-production support for all functional aspects of Oracle Cloud, with a focus on Project Financials Management, Project Costing, Project Billing, Awards, and Grants.

• Oversee the daily support of Oracle Cloud SaaS applications, ensuring optimal system performance, resolving issues promptly, and minimizing system downtime.

• Continuously improve the functionality and efficiency of Oracle Fusion PPM modules and third-party systems, driving enhancements to meet evolving business needs.

• Collaborate closely with business stakeholders and IT management to optimize operations and deliver competitive advantages through innovative technology solutions.

• Troubleshoot and resolve day-to-day post-production issues, offering innovative solutions and proactive support as business requirements evolve.

• Support the organization during quarterly updates, including system regression testing and ensuring smooth transitions during new releases.

• Proactively identify, track, and escalate critical path issues or timeline risks, ensuring timely resolution to maintain system stability and meet business needs.

• Assist in the development and maintenance of system documentation, including post-production troubleshooting guides, knowledge base articles, and user training materials.

• Participate in root cause analysis of recurring issues, driving long-term solutions to prevent future disruptions and enhance system reliability.

• Maintain regular communication with internal teams to ensure alignment and collaboration for efficient issue resolution and improvements.

Education Requirements

Bachelor’s degree in a technical discipline; Master’s degree preferred

Experience Requirements